Managers misuse techonlogy

InfoWorld has an interesting piece which just goes to show the world is changing. Such studies will be useful for organisations looking to rollout collaborative and groupware tools. For example, what are the real implications of instant messaging or VOIP? How should the change program be managed, what should it cover and how can we help our employees come to terms with the new environment?

All very important questions that should be addressed BEFORE such technology is deployed. This also goes to show that NO technology project that impacts employees should be undertaken without change management of some sort.

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